A petrochemical company asked PDM, because of our experience and knowledge about best practices in the maintenance department, to implement a KPI (Key Performance Indicator) management system for the maintenance department.


  • This way the maintenance department knows when and how to react to achieve the company goals
  • Brings fundamental insights for continuous improvement and prioritization of improvements
  • Measures the impact of implemented improvement actions


  • Company goals translated to KPI's for the maintenance department
  • Definition of frequency, measuring method and owner (manager, planner, reliability, engineer, supervisor, technicians) for each KPI
  • Developed KPI dashboards for tracking and visualizing maintenance KPI targets vs KPI actuals
  • Defined how to react when the KPI targets are not realized

Example of visualization of 2 maintenance KPI's

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