Project definition and goals
KLM E&M in Amsterdam was facing high stock levels for spare parts. Changes were required to realize a higher throughput. For this a program was designed, named 3R: ‘Right part, right place & right time’. The objective of the 3R program was to implement a stock management method to facilitate and improve service levels and to secure balanced stock levels. In a second project the focus was on throughput, in order to increase shop capacity by improved equipment utilization and resource allocation.
After analysing the current situation, a program was composed to achieve a better planning system and to determine a set of key performance indicators. The program was based on ‘change by own KLM staff’. Employees were constantly involved through personal and / or group discussions, observations in various activities and ‘brown paper‘ workshops.
- Reducing the inventory levels to the optimal level, where the reliability of the delivery is adjusted to the demand.
- Organize the processes, systems and organization in such a way, that the inventory levels stay on the right level (assurance by a change in behavior).
- Perform logistical processes with less FTE’s.