Recently, Sibelco implemented a new ERP system on several plants in The Netherlands. An ERP system is a data-driven software system that helps businesses to integrate back office business processes and facilitate the flow of information within an organization. Unfortunately, the ERP system that was implemented at Sibelco showed several discrepancies. Those led to troublesome situations throughout the chain, causing problems with purchase orders and invoices. In order to solve these issues, Sibelco asked PDM to support the local team in Geertruidenberg with their project management during the last quarter of 2016.
Quick wins and a structural solution
Our consultant started off working on several quick wins, in order relieve work pressure and to create a support base within the participating teams. This allowed us to create a big impact in a short amount of time, with little effort. By doing this, we enabled the local team to start working on a structural solution with our consultant.
Communication is key
Even though we focused on the Operational Services staff at the Geertruidenberg plant, several centralized teams were also impacted by this project. The complexity of the situation made it essential for the teams to communicate well and work together closely. Our consultant coached the teams in doing so and helped them set up an interdisciplinary project organization. Six teams were involved in total, making it crucial for them to be transparent and to keep communicating about potential improvements.
Successful approach with great results
Because of this approach, we were able to reach our project goals by the start of 2018:
- There was a significant decrease of discrepancies between orders and invoices
- The different teams had a much better understanding of the integrated ERP system
- A new, structured way of working was introduced in relation to the ERP system
Created impact by PDM
During this project, Sibelco challenged us to provide a custom solution for them. Next to identifying and solving existing issues, we were able to bring the different teams together and improve their cooperation as well. Two cross functional teams were created outside of the scope of the project. By combining these matters, we were able to really create an impact. And that’s exactly where our strengths lie.